{"source":"CiteHawk AI Index","record":"telehealth services — 2026-09","url":"https://www.citehawk.com/leaderboards/editions/2026-09/telehealth-services/uk","immutable":true,"snapshotId":"eba8d442-79d1-4d1d-97c2-1a98acd7781e","capturedAt":"2026-09-03T10:19:31.832+00:00","contentHash":"d56b8e3eb6315a105fd3387489cb05d59893a1f6e0e318baf7f752df267b0331","contentHashSpec":"sha256-v1: hex SHA-256 of the UTF-8 bytes of the compact JSON array (no whitespace, non-ASCII characters unescaped, as JavaScript JSON.stringify emits) of [provider, run, model, text] tuples, one per captured answer, sorted by provider then run","registryRulesHash":null,"registryRulesHashSpec":"sha256-v1: hex SHA-256 of the UTF-8 bytes of the compact JSON object {version, aliases, notInCategory, categoryAllow, serviceSlugRe} where aliases is the array of [foldedKey, canonicalName, pinnedDomain, categoryScope] tuples sorted by key, notInCategory and categoryAllow are arrays of [categorySlug, domains] tuples sorted by slug, and every domain/scope list is itself sorted","region":"uk","prompt":"What are the best telehealth services in the United Kingdom? Recommend the top brands or products that people actually use.\n\nAnswer as if the user is in the United Kingdom.","providers":["openai","claude","gemini","perplexity","deepseek","grok","bing_copilot","google_aio","google_ai_mode"],"models":{"grok":"grok-4.3","claude":"claude-sonnet-5","gemini":"gemini-3.5-flash","openai":"gpt-5.5-2026-04-23","deepseek":"deepseek-v4-flash","google_aio":"google_aio","perplexity":"sonar","bing_copilot":"bing_copilot","google_ai_mode":"google_ai_mode"},"runsPerProvider":1,"totalCalls":18,"ranking":[{"rank":1,"brand":"Push Doctor","domain":"pushdoctor.co.uk","score":41.6,"mentions":6,"recommendedBy":["openai","gemini","perplexity","deepseek","grok","bing_copilot"],"averagePositionByProvider":{"grok":2,"gemini":5,"openai":4,"deepseek":4,"perplexity":1,"bing_copilot":4}},{"rank":2,"brand":"Doctor Care Anywhere","domain":"doctorcareanywhere.com","score":41.6,"mentions":6,"recommendedBy":["openai","gemini","perplexity","grok","bing_copilot","google_ai_mode"],"averagePositionByProvider":{"grok":4,"gemini":3,"openai":5,"perplexity":2,"bing_copilot":1,"google_ai_mode":5}},{"rank":3,"brand":"Livi","domain":"livi.co.uk","score":41.2,"mentions":6,"recommendedBy":["openai","gemini","deepseek","grok","bing_copilot","google_ai_mode"],"averagePositionByProvider":{"grok":8,"gemini":1,"openai":3,"deepseek":3,"bing_copilot":3,"google_ai_mode":4}},{"rank":4,"brand":"NHS App","domain":"nhs.uk","score":39.8,"mentions":4,"recommendedBy":["claude","deepseek","grok","google_ai_mode"],"averagePositionByProvider":{"grok":1,"claude":1,"deepseek":1,"google_ai_mode":1}},{"rank":5,"brand":"Babylon","domain":"babylonhealth.com","score":34.5,"mentions":5,"recommendedBy":["openai","perplexity","deepseek","grok","bing_copilot"],"averagePositionByProvider":{"grok":3,"openai":1,"deepseek":5,"perplexity":10,"bing_copilot":2}},{"rank":6,"brand":"Bupa","domain":"bupa.co.uk","score":33.7,"mentions":5,"recommendedBy":["openai","gemini","perplexity","grok","google_ai_mode"],"averagePositionByProvider":{"grok":5,"gemini":4,"openai":6,"perplexity":5,"google_ai_mode":7}},{"rank":7,"brand":"AXA","domain":null,"score":26.9,"mentions":4,"recommendedBy":["openai","perplexity","grok","google_ai_mode"],"averagePositionByProvider":{"grok":15,"openai":1,"perplexity":6,"google_ai_mode":6}},{"rank":8,"brand":"Aviva","domain":"aviva.co.uk","score":26.6,"mentions":4,"recommendedBy":["openai","perplexity","grok"],"averagePositionByProvider":{"grok":17,"openai":1,"perplexity":7.5}},{"rank":9,"brand":"Vitality","domain":"vitality.co.uk","score":26.4,"mentions":4,"recommendedBy":["openai","perplexity","grok"],"averagePositionByProvider":{"grok":16,"openai":1,"perplexity":10}},{"rank":10,"brand":"Zava","domain":"zava.com","score":26.3,"mentions":4,"recommendedBy":["openai","gemini","grok","google_ai_mode"],"averagePositionByProvider":{"grok":14,"gemini":6,"openai":9,"google_ai_mode":11}},{"rank":11,"brand":"eConsult","domain":null,"score":23.1,"mentions":3,"recommendedBy":["openai","grok","google_ai_mode"],"averagePositionByProvider":{"grok":7,"openai":1,"google_ai_mode":2}},{"rank":12,"brand":"NHS","domain":null,"score":22.4,"mentions":2,"recommendedBy":["openai","deepseek"],"averagePositionByProvider":{"openai":1,"deepseek":2}},{"rank":13,"brand":"Numan","domain":"numan.com","score":20,"mentions":3,"recommendedBy":["openai","grok","google_ai_mode"],"averagePositionByProvider":{"grok":13,"openai":10,"google_ai_mode":9}},{"rank":14,"brand":"PATCHS","domain":null,"score":19.9,"mentions":2,"recommendedBy":["openai","google_ai_mode"],"averagePositionByProvider":{"openai":1,"google_ai_mode":3}},{"rank":15,"brand":"Accurx","domain":null,"score":16.7,"mentions":2,"recommendedBy":["openai","grok"],"averagePositionByProvider":{"grok":6,"openai":1}},{"rank":16,"brand":"Pabau","domain":"pabau.com","score":16.1,"mentions":2,"recommendedBy":["claude","bing_copilot"],"averagePositionByProvider":{"claude":2,"bing_copilot":6}},{"rank":17,"brand":"eMed","domain":null,"score":16.1,"mentions":2,"recommendedBy":["gemini","deepseek"],"averagePositionByProvider":{"gemini":2,"deepseek":6}},{"rank":18,"brand":"Superdrug Online Doctor","domain":"superdrug.com","score":14.4,"mentions":2,"recommendedBy":["gemini","deepseek"],"averagePositionByProvider":{"gemini":8,"deepseek":7}},{"rank":19,"brand":"Boots Online Doctor","domain":"boots.com","score":14,"mentions":2,"recommendedBy":["gemini","grok"],"averagePositionByProvider":{"grok":12,"gemini":7}}],"answers":[{"provider":"bing_copilot","run":1,"model":"bing_copilot","capturedAt":"2026-09-03T10:19:31.838Z","text":"The most widely used UK telehealth services are Doctor Care Anywhere, Babylon Health, Livi, Push Doctor, and Qured, with strong adoption across NHS partnerships and private GP access.\n\nIf you want fast private GP access, Doctor Care Anywhere and Babylon lead; if you want NHS‑integrated telehealth, Livi and Push Doctor are the most common; if you want home visits plus telemedicine, Qured stands out.\n\n✅ Top Consumer Telehealth Providers (Used by Patients Across the UK)\n\n1. Doctor Care Anywhere — 24/7 Private GP Access\n\nDoctor Care Anywhere is one of the UK’s most popular virtual GP services, widely offered through insurers and employers Live Like Loyalty .\n\n24/7 GP appointments\nSame‑day prescriptions sent to local pharmacies 1\nReferral letters and medical notes included 1\nAccessible via app or desktop\nOften included in employee benefits\n\nBest for: People wanting fast, reliable private GP access any time of day.\n\n2. Babylon Health — AI‑Enhanced GP App\n\nBabylon is known for its AI symptom checker and digital health tools Live Like Loyalty .\n\n24/7 GP access 1\nAI health assistant for triage and monitoring 1\nSome services available free via NHS partnerships 1\n\nBest for: Tech‑savvy users who want AI‑supported health monitoring plus GP access.\n\n3. Livi — NHS‑Integrated Video GP App\n\nLivi is one of the few telehealth providers directly integrated with NHS GP practices Live Like Loyalty .\n\nNHS‑approved 1\nFree if your GP practice participates\n7‑day‑a‑week appointments 1\n\nBest for: Patients who want free NHS GP video appointments through their existing practice.\n\n4. Push Doctor — NHS & Private Options\n\nPush Doctor partners with NHS surgeries and private clinics Live Like Loyalty .\n\nSame‑day appointments\nEvening and weekend availability 1\nPrescriptions and referrals included 1\n\nBest for: People who want flexible scheduling and NHS‑linked telehealth.\n\n5. Qured — Telemedicine + Home Visits\n\nQured blends virtual consultations with optional in‑home doctor visits Live Like Loyalty .\n\nSame‑day virtual appointments\nHome visits available\nPopular for travel health and COVID testing 1\n\nBest for: Users who want the option of a doctor coming to their home.\n\n✅ Top Telehealth Platforms Used by UK Clinics (For Providers)\n\nThese platforms are used by private clinics, therapists, and healthcare practices—not consumers directly.\n\nPabau — All‑in‑One Telehealth + EMR\n\nPabau is widely used by UK private clinics and includes telehealth, EMR, billing, and marketing in one system Pabau .\n\nAll‑in‑one platform (telehealth, EMR, billing, marketing) 1\nGDPR‑compliant with CQC‑ready audit trails 1\n£49 per user/month 1\nStrong 4.6/5 rating on Capterra 1\n\nBest for: Multi‑specialty private clinics needing a complete practice management system.\n\nCarepatron — Free Telehealth for Solo Practitioners\n\nCarepatron offers a rare free plan with basic telehealth Pabau .\n\nFree tier with basic video consultations 1\n£10 per user/month for advanced features 1\nStrong 4.5/5 rating on Capterra 1\n\nBest for: Solo therapists or small practices wanting low‑cost telehealth.\n\nSimplePractice — Popular for Mental Health\n\nSimplePractice is widely used by therapists globally and includes telehealth on all plans Pabau .\n\nTelehealth included at no extra cost 1\n~£39 per month 1\n4.6/5 rating on Capterra 1\n\nBest for: UK mental health practitioners who don’t need deep UK‑specific compliance tools.\n\n✅ How to Choose the Right Telehealth Service\n\nConsider:\n\nDo you want NHS or private GP access?\nDo you need 24/7 availability?\nDo you prefer AI tools or human‑only consultations?\nDo you need home visits?\nAre you a patient or a clinic choosing software?\n\n✅ Quick Recommendation Based on Your Needs\n\nFast private GP access: Doctor Care Anywhere\nFree NHS GP video appointments: Livi\nAI‑supported health tools: Babylon\nFlexible NHS + private options: Push Doctor\nTelehealth + home visits: Qured\nClinic all‑in‑one system: Pabau\nSolo practitioner telehealth: Carepatron\n\nIf you tell me whether you want NHS, private GP, or clinic software, I can narrow the list to the best 2–3 options for your situation.","extractedBrands":[{"name":"Doctor Care Anywhere","domain":"doctorcareanywhere.com","position":1},{"name":"Babylon Health","domain":"babylonhealth.com","position":2},{"name":"Livi","domain":"livi.co.uk","position":3},{"name":"Push Doctor","domain":"pushdoctor.co.uk","position":4},{"name":"Qured","domain":"qured.com","position":5},{"name":"Pabau","domain":"pabau.com","position":6},{"name":"Carepatron","domain":"carepatron.com","position":7},{"name":"SimplePractice","domain":"simplepractice.com","position":8}]},{"provider":"claude","run":1,"model":"claude-sonnet-5","capturedAt":"2026-09-03T10:19:31.838Z","text":"Here's a practical rundown of telehealth services that are widely used and well-regarded in the UK, organised by what they're actually good for. Worth noting: a 2024 NHS England report found that virtual consultations now account for roughly 25% of primary care appointments, and that figure continues climbing, so this is a genuinely mainstream way of access","extractedBrands":[{"name":"NHS England","domain":"nhs.uk","position":1},{"name":"Pabau","domain":"pabau.com","position":2}]},{"provider":"deepseek","run":1,"model":"deepseek-v4-flash","capturedAt":"2026-09-03T10:19:31.838Z","text":"In the UK, the telehealth landscape is a bit unique because of the NHS. So the \"best\" service really depends on whether you want **free (NHS-integrated)** care or **private (paid)** convenience. \n\nHere is a breakdown of the top telehealth brands and products that people across the UK actually use, categorised by what they are best for:\n\n### 1. The NHS & Free (Public) Options \nBefore paying for anything, these are the tools people are actually using daily:\n\n- **NHS App & NHS 111 Online:** This is the first port of call for most. The NHS App lets you book GP appointments (where available), order repeat prescriptions, and view your records. **NHS 111 Online** is brilliant for non-emergency triage—you type your symptoms in and it tells you where to go or what to do.\n- **Livi (NHS-integrated):** If your GP surgery is signed up, Livi is arguably the **most used** telehealth service in the country. It provides fast access to NHS GPs via video call, with appointments fully funded by the NHS (so it’s free). They issue e-prescriptions directly to your local chemist and can refer you to specialists. Very reliable for daytime/night-time catch-up symptoms.\n\n### 2. Private GPs & Subscriptions (For Speed and Convenience)\nIf you want a GP consultation at 10 PM on a Sunday without waiting, these are the top players:\n\n- **Push Doctor:** One of the most established private GP services in the UK. It charges a flat fee per consultation (around £35-£40). They are excellent for same-day appointments, sick notes, and simple prescriptions. They are very widely used and have a strong app.\n- **Babylon Health (now @eMed):** Babylon used to be the giant here, but they have pivoted. If you have an older Babylon account, they still handle consultations, but they are transitioning to **@eMed**, which is largely focused on specialist weight-loss and men's/women's health plans (like Wegovy).\n- **Superdrug Online Doctor:** This is the easiest \"high-street\" trust option. If you need something discrete like an STI test, morning-after pill, or travel vaccines, Superdrug’s online portal lets you fill out a questionnaire, and a UK doctor approves/declines within hours. You can pick up the medication from a Superdrug store","extractedBrands":[{"name":"NHS App","domain":null,"position":1},{"name":"NHS 111 Online","domain":null,"position":2},{"name":"Livi","domain":null,"position":3},{"name":"Push Doctor","domain":"pushdoctor.co.uk","position":4},{"name":"Babylon Health","domain":null,"position":5},{"name":"@eMed","domain":null,"position":6},{"name":"Superdrug Online Doctor","domain":"superdrug.com","position":7}]},{"provider":"gemini","run":1,"model":"gemini-3.5-flash","capturedAt":"2026-09-03T10:19:31.838Z","text":"In the UK, the telehealth landscape is highly integrated with the country's unique healthcare system. Depending on your needs, you can access telehealth services in three main ways: **free NHS-integrated digital services**, **private pay-as-you-go or insurance-backed online GPs**, and **asynchronous online pharmacy clinics** (where you get a prescription via an online questionnaire rather than a video call).\n\nHere are the top, most widely used telehealth brands in the UK, broken down by how people actually use them.\n\n---\n\n### 1. Best NHS-Integrated & Free Telehealth Services\nIf you want to see a doctor digitally but don't want to pay private fees, these services partner directly with the NHS. \n\n#### **Livi**\n* **What it is:** The most popular and highly-rated digital GP service in the UK. \n* **How it works:** Livi partners with thousands of local NHS GP practices (covering over 10 million patients across the country). If your local surgery is a partner, you can download the Livi app and book a **free NHS video consultation** with a GMC-registered GP.\n* **The backup option:** If your local surgery isn’t a Livi partner, you can use their pay-as-you-go private service for a flat fee of **£60**.\n* **Best for:** Most patients looking for an easy-to-use, NHS-funded video consultation.\n\n#### **GP at Hand (by eMed)**\n* **What it is:** Formerly known as *Babylon GP at Hand*, this was the pioneer of UK digital primary care. After Babylon went into administration, the UK business was acquired by **eMed**.\n* **How it works:** It acts as a full-fledged, digital-first NHS GP surgery. If you register with GP at Hand, they become your official NHS GP. Video appointments are available 24/7 via the app. \n* **The catch:** If you need a face-to-face appointment, you must travel to one of their physical clinics in London. Furthermore, switching to GP at Hand means you are de-registered from your local physical NHS GP surgery.\n* **Best for:** Digital-savvy London residents who want 24/7 NHS GP access and don’t mind losing their local physical practice.\n\n---\n\n### 2. Best Private & Insurance-Backed Telehealth Services\nIf you have private medical insurance (PMI), employee wellness benefits, or simply want to bypass NHS waiting lists by paying out-of-pocket, these are the market leaders.\n\n#### **Doctor Care Anywhere**\n* **What it is:** One of the UK's largest private telehealth providers.\n* **How it works:** While you can pay as you go (around **£45** per appointment), the vast majority of people use Doctor Care Anywhere because it is bundled with their workplace benefits or private health insurance (for example, AXA Health’s *Doctor at Hand* service is powered by them).\n* **Why it’s popular:** It offers fast, same-day, 24/7/365 video or phone consultations with UK-based clinicians, and handles private prescriptions and specialist referral letters seamlessly.\n\n#### **Bupa Online GP**\n* **What it is:** The digital GP arm of Bupa, the UK’s most prominent private healthcare provider.\n* **How it works:** You do not need to be a Bupa insurance member to use it. 15-minute video or phone consultations cost **£59** on weekdays and **£79** on evenings and weekends. They also offer a subscription model starting at **£15 a month** for regular access.\n* **Why it’s popular:** Incredible brand trust, a high-quality app, and a direct, seamless pathway to further private specialist care if Bupa GPs issue a referral.\n\n#### **Push Doctor (by Square Health)**\n* **What it is:** A very well-known brand in the UK digital health space. It was acquired by Square Health and operates as a key telehealth player.\n* **How it works:** It operates similarly to Livi, partnering with certain NHS practices to offer free consultations, alongside a private pay-as-you-go booking service.\n* **Best for:** Fast on-demand private bookings.\n\n---\n\n### 3. Best Asynchronous Telehealth (Online Doctor Questionnaires)\nMany people in the UK don't actually want to have a live video consultation; they just need quick, regulated access to prescription medications. \"Asynchronous\" telehealth is massive in the UK for conditions like weight management (Wegovy/Mounjaro), hair loss, erectile dysfunction, acne, and travel health.\n\n#### **Boots Online Doctor & Superdrug Online Doctor**\n* **What they are:** Digital extensions of the UK's two largest high-street pharmacy chains. Superdrug’s platform is technically operated by **Zava**, which is itself a major, highly-rated European telehealth platform.\n* **How they work:** You select your condition, fill out a rigorous online medical questionnaire, and a UK-registered clinician reviews your answers. If approved, they write a prescription.\n* **Why they are popular:** You can choose to have the medication delivered discreetly to your home or collect it from your local Boots or Superdrug branch on the high street. It requires no video calls, saving time and embarrassment for sensitive issues.\n\n---\n\n### Important Things to Keep in Mind as a UK Patient:\n1. **Check your employee benefits or insurance first:** Before paying out-of-pocket, check if your employer-provided health insurance or corporate benefits package includes \"Digital GP\" access. Brands like Doctor Care Anywhere, Bupa, and eMed partner with hundreds of corporate schemes.\n2. **CQC Registration:** Always ensure the service you use is registered with the **Care Quality Commission (CQC)**. All the brands listed above are CQC-registered, meaning they are inspected to the same safety standards as physical clinics.\n3. **The \"GP De-registration\" trap:** Be careful with services that offer \"free\" digital NHS care by registering you to their practice (like eMed's GP at Hand). Doing so will legally de-register you from your local physical NHS surgery. If you want to keep your local GP, use pay-as-you-go private options or free NHS-partnered apps (like Livi) that don’t require you to change your primary registration.","extractedBrands":[{"name":"Livi","domain":"livi.co.uk","position":1},{"name":"eMed","domain":null,"position":2},{"name":"Doctor Care Anywhere","domain":"doctorcareanywhere.com","position":3},{"name":"Bupa","domain":"bupa.co.uk","position":4},{"name":"Push Doctor","domain":"pushdoctor.co.uk","position":5},{"name":"Zava","domain":"zava.com","position":6},{"name":"Boots Online Doctor","domain":"boots.com","position":7},{"name":"Superdrug Online Doctor","domain":"superdrug.com","position":8}]},{"provider":"google_ai_mode","run":1,"model":"google_ai_mode","capturedAt":"2026-09-03T10:19:31.838Z","text":"In the United Kingdom, the telehealth market is broadly split into three distinct categories: official NHS digital pathways, private pay-as-you-go digital GP apps, and specialised clinical subscription services.\n\nThe top brands and platforms that people actually use are heavily influenced by whether patients have private health insurance or are looking for immediate, one-off clinical access.\n\n🏛️ The Baseline: Official NHS Portals\n\nBefore exploring paid services, it is essential to note that the vast majority of telehealth in the UK runs directly through public infrastructure.\n\nThe NHS App: This is the most heavily used health application in the country. It allows patients to seamlessly check their GP health records, manage repeat prescriptions, and tap into NHS 111 triage services without any cost.\neConsult / PATCHS: If you submit an online consultation query through your standard local GP practice website, you are almost certainly using eConsult or PATCHS. These text-based portals route non-emergency queries straight to your assigned NHS doctor.\n\n📱 Top Pay-As-You-Go & Insurer-Linked GP Apps\n\nFor patients looking to bypass wait times, these apps offer video or telephone appointments with General Medical Council (GMC) registered doctors.\n\nLivi:\nThe Model: One of the most popular consumer digital doctor platforms in the UK. It operates a hybrid model; if your local physical NHS GP practice has a partnership with them, your video consultation is entirely free.\nStandalone Access: If your region isn't eligible for the NHS partnership, they offer a pay-as-you-go service where you can book a same-day video call.\nDoctor Care Anywhere:\nThe Model: Functioning as the UK's largest private provider of pure telehealth, they deliver 24/7 video and phone appointments.\nCorporate & Insurance Tie-ins: While you can pay individually, the platform is heavily utilized because it is built natively into corporate benefit packages and mainstream private medical insurance (PMI) channels.\nAXA Doctor at Hand (powered by Doctor Care Anywhere) & Bupa Digital GP:\nThe Model: If you hold private health insurance policies with major providers like AXA Health, Bupa, Aviva, or Vitality, you usually have dedicated, inclusive access to these integrated apps.\nStandout Edge: They operate 24/7, 365 days a year, providing private prescriptions and instant digital referral letters that tie directly into your insurance claim path if you need to see an in-person specialist.\n\n🏥 Premium & Hybrid Clinical Services\n\nFor complex issues where a basic 10-minute digital call might fall short, premium services bridge the gap between virtual assessments and physical clinics.\n\nThe Online GP (by The Wellness London):\nThe Model: Widely regarded as a premier hybrid provider based next to London's historic Harley Street medical district.\nStandout Edge: It explicitly solves the main failure point of online-only medicine—what happens if the doctor needs to physically examine you? They offer same-day phone and extended video consultations nationwide, which seamlessly hand over to their physical Marylebone clinic for bloods, imaging, or ultrasound if required.\n\n💊 Specialised Direct-to-Consumer Telehealth\n\nFor specific wellness areas—such as hair loss, weight management, erectile dysfunction, and dermatology—the UK has seen a massive surge in asynchronous, specialized telehealth brands. Rather than video calls, these rely on clinical questionnaires reviewed by UK clinicians.\n\nNuman & Manual: Highly popular, male-focused digital health platforms providing targeted treatment plans, home blood-testing kits, and ongoing clinical monitoring.\nZava (Zavamed): An established e-health platform operating across Europe and the UK that provides prompt, questionnaire-based prescription services for everyday ailments, sexual health, and chronic management.\n\n🔍 Summary Table: Comparing Key Platforms\n\nNote: All private telehealth platforms operating in England must be registered and regulated by the Care Quality Commission (CQC), while their pharmacies are overseen by the General Pharmaceutical Council (GPhC). Always look for these regulatory stamps before using a new provider.","extractedBrands":[{"name":"NHS App","domain":"nhs.uk","position":1},{"name":"eConsult","domain":null,"position":2},{"name":"PATCHS","domain":null,"position":3},{"name":"Livi","domain":"livi.co.uk","position":4},{"name":"Doctor Care Anywhere","domain":null,"position":5},{"name":"AXA Doctor at Hand","domain":null,"position":6},{"name":"Bupa Digital GP","domain":null,"position":7},{"name":"The Online GP","domain":"theonlinegp.com","position":8},{"name":"Numan","domain":null,"position":9},{"name":"Manual","domain":null,"position":10},{"name":"Zava","domain":null,"position":11}]},{"provider":"google_aio","run":1,"model":"google_aio","capturedAt":"2026-09-03T10:19:31.838Z","text":"","extractedBrands":[]},{"provider":"grok","run":1,"model":"grok-4.3","capturedAt":"2026-09-03T10:19:31.838Z","text":"**The top telehealth services in the UK that people actually use centre on the NHS App for free/public access, alongside established private platforms like Push Doctor, Babylon (including GP at Hand), Doctor Care Anywhere, and insurer-linked options (e.g., Bupa Blua Health).** These stand out in 2025–2026 market data, app rankings, user comparisons, and adoption rates.[[1]](https://www.ibisworld.com/united-kingdom/industry/telehealth-services/14560/)[[2]](https://www.similarweb.com/top-apps/google/united-kingdom/medical/top-free/)\n\n### NHS-First Options (Most Widely Used)\nThe **NHS App** ranks as the #1 medical app in the UK by usage. It lets you book/manage GP appointments, order repeat prescriptions, view records, and access some online consultations or triage via your registered practice. Many GP surgeries use integrated tools like **Accurx** (adopted by ~98% of practices for messaging/video) or **eConsult** (used in thousands of practices for structured online requests).[[2]](https://www.similarweb.com/top-apps/google/united-kingdom/medical/top-free/)[[3]](https://gppracticeresources.co.uk/compare/online-consultations-triage)\n\n- **Best for**: Routine NHS care, prescriptions, and basic triage. It's free if you're registered with an NHS GP.\n- **Limitations**: Availability depends on your practice; waits or limited video options are common. For urgent needs, use NHS 111.\n- **How to start**: Download the NHS App and link to your GP.\n\nSpecialist NHS-backed services include **Livi** (video consultations and prescriptions, often NHS-integrated in certain areas).[[4]](https://www.researchandmarkets.com/reports/6101016/united-kingdom-telehealth-market-report-forecast)\n\n### Popular Private/Self-Pay Telehealth Services\nThese are the go-to options for faster access, evenings/weekends, or when you want more flexibility. Self-pay video GP consultations typically cost £45–£60 for 15 minutes (prescriptions/referrals often included).[[5]](https://goingprivateuk.co.uk/private-gp-apps-uk/)\n\n- **Push Doctor** — One of the most frequently recommended and used private services. Offers video/audio GP appointments (typically 8am–8pm, 7 days), with quick electronic prescriptions sent to your pharmacy. Users praise it for convenience and reliability in real-world tests; it's a strong \"closest to a real GP\" experience.[[5]](https://goingprivateuk.co.uk/private-gp-apps-uk/)[[6]](https://morningfold.co.uk/articles/uk-telemedicine-2026-push-doctor-babylon-numan/)\n- **Babylon (including GP at Hand)** — A market leader with significant share. Provides app-based consultations (private or NHS-funded in eligible areas like parts of London). Good for quick access; some users note it alongside Push Doctor in comparisons.[[1]](https://www.ibisworld.com/united-kingdom/industry/telehealth-services/14560/)[[6]](https://morningfold.co.uk/articles/uk-telemedicine-2026-push-doctor-babylon-numan/)[[7]](https://morningfold.co.uk/articles/best-uk-private-gp-services-2026/)\n- **Doctor Care Anywhere** — Powers services like AXA's Doctor at Hand. Strong 24/7 availability, used via insurers or self-pay. Focuses on GP consultations, assessments, and integration.[[5]](https://goingprivateuk.co.uk/private-gp-apps-uk/)[[4]](https://www.researchandmarkets.com/reports/6101016/united-kingdom-telehealth-market-report-forecast)\n- **Others worth considering**:\n  - **DocTap, tapGP/Circle, or Boots Online Doctor** — Solid self-pay alternatives for quick consultations and prescriptions, often with good Trustpilot feedback for ease.[[5]](https://goingprivateuk.co.uk/private-gp-apps-uk/)\n  - **Specialist platforms** like Numan (men's health, weight loss, etc.) or Zava (prescriptions) for targeted needs.[[6]](https://morningfold.co.uk/articles/uk-telemedicine-2026-push-doctor-babylon-numan/)\n\n### Insurance-Linked Digital GPs (Best Value if Covered)\nIf you have (or are considering) private health insurance, these are often included at no extra cost per use:\n- **Bupa** (Blua Health/Digital GP) — 24/7 video/audio, strong app ecosystem.\n- **AXA Health** (Doctor at Hand via Doctor Care Anywhere) — 24/7 GPs.\n- **Vitality GP** and **Aviva Digital GP** (via Square Health) — Video consultations and referrals.[[5]](https://goingprivateuk.co.uk/private-gp-apps-uk/)\n\nThese are popular among policyholders for seamless access.\n\n### Quick Tips for Choosing and Using\n- **Start here**: Use the NHS App first for free care. Switch to private (e.g., Push Doctor) for speed or out-of-hours.\n- **Costs (self-pay, approx. 2026)**: £45–£59 for a short GP video consult; longer or specialist sessions £99+. Prescriptions are usually extra or sent electronically.[[5]](https://goingprivateuk.co.uk/private-gp-apps-uk/)\n- **What people like**: Convenience, no travel, quick prescriptions. Reviews highlight professional GPs but note occasional billing quirks or waits on busier platforms.\n- **Regulation note**: Look for GMC-registered doctors, CQC registration where relevant, and secure (GDPR-compliant) apps. Most major services meet these.\n- **Special cases**: For mental health, therapy platforms or insurer add-ons; for ongoing needs, consider Bupa or similar for continuity.\n\nAvailability and features can vary by location and time—check the apps/websites directly for current slots, eligibility (e.g., Babylon GP at Hand postcode rules), and reviews. If you have insurance or a specific condition (e.g., ADHD assessments or men's health), mention it for more tailored suggestions. Always consult a doctor for medical advice.","extractedBrands":[{"name":"NHS App","domain":"nhs.uk","position":1},{"name":"Push Doctor","domain":"pushdoctor.co.uk","position":2},{"name":"Babylon","domain":"babylonhealth.com","position":3},{"name":"Doctor Care Anywhere","domain":"doctorcareanywhere.com","position":4},{"name":"Bupa","domain":"bupa.co.uk","position":5},{"name":"Accurx","domain":null,"position":6},{"name":"eConsult","domain":null,"position":7},{"name":"Livi","domain":"livi.co.uk","position":8},{"name":"DocTap","domain":null,"position":9},{"name":"tapGP","domain":null,"position":10},{"name":"Circle","domain":null,"position":11},{"name":"Boots Online Doctor","domain":"boots.com","position":12},{"name":"Numan","domain":null,"position":13},{"name":"Zava","domain":null,"position":14},{"name":"AXA Health","domain":null,"position":15},{"name":"Vitality GP","domain":null,"position":16},{"name":"Aviva Digital GP","domain":null,"position":17}]},{"provider":"openai","run":1,"model":"gpt-5.5-2026-04-23","capturedAt":"2026-09-03T10:19:31.838Z","text":"## Short answer: the best UK telehealth options people actually use\n\nIf you’re in the UK, I’d split “telehealth” into three buckets:\n\n1. **NHS digital access** — best first stop for routine GP care, repeat prescriptions and records.\n2. **Private online GP apps** — best when you want a faster one-off GP appointment.\n3. **Online doctor/pharmacy clinics** — best for straightforward treatments like contraception, cystitis, erectile dysfunction, hair loss, weight loss, STI tests, travel meds, acne, etc.\n\n### Top recommendations\n\n| Rank | Service | Best for | Why people use it |\n|---:|---|---|---|\n| **1** | **NHS App + your GP practice’s online consultation tool** — often Accurx, eConsult, PATCHS, Anima, askmyGP | **Best overall/free option**, especially in England | Huge real-world usage: NHS App had **42.2m all-time registrations**, **15.4m unique users in July 2026**, and **7.6m repeat prescriptions ordered in July 2026**. NHS England also reported **83m GP online consultation requests** in the 12 months to March 2026. ([digital.nhs.uk](https://digital.nhs.uk/data-and-information/publications/statistical/nhs-app-statistics/july-2026)) |\n| **2** | **Patient Access** | GP appointments, repeat prescriptions, records | Long-established GP services app. It lets UK patients book GP appointments, order repeat prescriptions, message practices, and access health records where supported. ([patientaccess.com](https://www.patientaccess.com/?utm_source=openai)) |\n| **3** | **Livi** | App-based video GP, NHS where available or private pay-as-you-go | Good for same-day video GP access, prescriptions, sick notes and referrals. Livi says some NHS patients can use it free via participating practices, otherwise pay-as-you-go is listed at **£60**. ([livi.co.uk](https://www.livi.co.uk/gp-appointments-online/?utm_source=openai)) |\n| **4** | **Push Doctor** | One-off private online GP appointment | Straightforward private GP video appointments. Push Doctor lists **£49 per appointment**, availability **8am–8pm, 7 days a week**, and says it has conducted **over 1m private appointments**. ([pushdoctor.co.uk](https://www.pushdoctor.co.uk/private/paid-service?utm_source=openai)) |\n| **5** | **Doctor Care Anywhere** | Private online GP, especially via AXA/employer cover | Strong option if your insurer/employer includes it. It advertises **24/7 virtual appointments**, same-day prescriptions, and **1.2m+ active patients**; AXA Doctor at Hand is powered by Doctor Care Anywhere. ([doctorcareanywhere.com](https://doctorcareanywhere.com/?utm_source=openai)) |\n| **6** | **Bupa Digital GP / Blua** | Bupa members, families, insurer-backed digital GP | Included with many Bupa health insurance policies. Bupa says members can book video/audio GP or advanced nurse practitioner appointments in the My Bupa app, with weekday and weekend availability. ([bupa.co.uk](https://www.bupa.co.uk/health/health-insurance/digital-gp?utm_source=openai)) |\n| **7** | **Boots Online Doctor** | Trusted high-street brand for online prescriptions and tests | Good for common, condition-specific treatment where you don’t necessarily need a live GP video call. Boots says its Online Doctor service is CQC-regulated in England, RQIA-regulated in Northern Ireland, and can deliver to a UK address or arrange collection from Boots. ([onlinedoctor.boots.com](https://onlinedoctor.boots.com/patient-guide?utm_source=openai)) |\n| **8** | **Superdrug Online Doctor** | Pharmacy-backed online clinic, discreet treatments | Similar to Boots/ZAVA: choose a service, complete a questionnaire, doctor reviews it, then treatment or test kits are dispensed and delivered. Superdrug says its clinical team uses UK-registered doctors trained in remote healthcare. ([onlinedoctor.superdrug.com](https://onlinedoctor.superdrug.com/how-it-works.html?utm_source=openai)) |\n| **9** | **ZAVA** | Independent online doctor for prescriptions, tests, sexual health, contraception, weight loss, skin, travel health | One of the biggest UK online-doctor brands. ZAVA says it has carried out **over 15m consultations across Europe** and **over 7m in the UK**, with questionnaire-based doctor review and home delivery. ([zavamed.com](https://www.zavamed.com/uk/about-us.html?utm_source=openai)) |\n| **10** | **Numan** | Men’s health, weight loss, testosterone, ED, hair loss, diagnostics/coaching | Strong for ongoing programmes rather than a one-off GP chat. Numan says it is UK-based, CQC-regulated, GPhC-linked, and has had **800,000+ patients**. ([numan.com](https://www.numan.com/about-us?utm_source=openai)) |\n\n---\n\n## My practical picks\n\n- **Use first:** **NHS App + your own GP’s online form** — especially for repeat prescriptions, GP admin requests, routine symptoms, fit-note requests, test results and records. It’s the most mainstream digital health route in England by usage. ([digital.nhs.uk](https://digital.nhs.uk/data-and-information/publications/statistical/nhs-app-statistics/july-2026))  \n- **Best private video GP:** **Livi**, **Push Doctor**, or **Doctor Care Anywhere**.  \n- **Best if you have private medical insurance:**  \n  - **AXA** → Doctor Care Anywhere / AXA Doctor at Hand. ([doctorcareanywhere.com](https://doctorcareanywhere.com/axa?utm_source=openai))  \n  - **Bupa** → Bupa Digital GP / Blua. ([bupa.co.uk](https://www.bupa.co.uk/health/health-insurance/digital-gp?utm_source=openai))  \n  - **Aviva** → Aviva Digital GP, powered by Square Health. ([aviva.co.uk](https://www.aviva.co.uk/health/health-products/health-insurance/knowledge-centre/digital-gp-consultation/?utm_source=openai))  \n  - **Vitality** → Vitality GP via the Vitality UK app. ([vitality.co.uk](https://www.vitality.co.uk/health-insurance/vitality-gp/?utm_source=openai))  \n- **Best for simple prescriptions/tests:** **Boots Online Doctor**, **Superdrug Online Doctor**, **ZAVA**, **Pharmacy2U Online Doctor**, and **Numan** depending on the condition.  \n- **Avoid relying on “Babylon” as a current standalone pick:** the old Babylon/eMed private app route has effectively moved users to **Livi** for new appointments since January 2025. ([livi.co.uk](https://www.livi.co.uk/emed/?utm_source=openai))  \n\n---\n\n## Safety checklist before paying\n\nUse a service that clearly shows its **CQC registration** for clinical care in England and **GPhC registration** if it dispenses medicines. The CQC specifically advises checking where the provider is based, who regulates it, and whether clinicians are properly registered. ([cqc.org.uk](https://www.cqc.org.uk/care-services/help-choosing-care/choosing-online-healthcare-service?utm_source=openai))  \n\nFor emergencies — chest pain, stroke symptoms, severe breathing problems, major injury, suicidal crisis — **do not use telehealth**; call **999** or go to A&E. For urgent but non-emergency advice, use **NHS 111** or your local nation’s equivalent.","extractedBrands":[{"name":"NHS","domain":null,"position":1},{"name":"Accurx","domain":null,"position":1},{"name":"eConsult","domain":null,"position":1},{"name":"PATCHS","domain":null,"position":1},{"name":"Anima","domain":null,"position":1},{"name":"askmyGP","domain":null,"position":1},{"name":"Patient Access","domain":"patientaccess.com","position":2},{"name":"Livi","domain":"livi.co.uk","position":3},{"name":"Push Doctor","domain":"pushdoctor.co.uk","position":4},{"name":"Doctor Care Anywhere","domain":"doctorcareanywhere.com","position":5},{"name":"Bupa","domain":"bupa.co.uk","position":6},{"name":"Boots","domain":"onlinedoctor.boots.com","position":7},{"name":"Superdrug","domain":"onlinedoctor.superdrug.com","position":8},{"name":"ZAVA","domain":"zavamed.com","position":9},{"name":"Numan","domain":"numan.com","position":10},{"name":"AXA","domain":null,"position":1},{"name":"Aviva","domain":"aviva.co.uk","position":1},{"name":"Vitality","domain":"vitality.co.uk","position":1},{"name":"Babylon","domain":null,"position":1}]},{"provider":"perplexity","run":1,"model":"sonar","capturedAt":"2026-09-03T10:19:31.838Z","text":"If you’re in the UK, the **most widely used telehealth options** are usually the big private GP apps and the services bundled with insurers, rather than one single “best” brand.[1][4][17][18] The strongest names to look at are **Push Doctor**, **Doctor Care Anywhere**, **Teladoc Health UK**, and **Aviva/Bupa/AXA/Vitality virtual GP services**, depending on whether you want pay-as-you-go or insurance-linked care.[1][2][4][17]\n\n**Top UK telehealth brands people actually use**\n- **Push Doctor** — one of the better-known UK online doctor apps for video GP appointments and prescriptions; it is described as the UK’s first platform to offer video consultations via smartphone.[4]\n- **Doctor Care Anywhere** — commonly used as a private GP option with **24/7 access** to private GPs and clinicians via app and desktop.[1]\n- **Teladoc Health UK** — a major employer/healthcare platform in the UK, aimed at virtual care and employee health support.[2]\n- **Bupa from Home / Babylon-style virtual GP services** — insurer-linked virtual GP access remains one of the most common ways UK patients use telehealth; Bupa’s virtual GP service is highlighted as offering **24/7 access** and video consultations.[17]\n- **Aviva Digital GP / Square Health-powered services** — another widely used insurer-linked route, with **24/7 access** and prescription support.[17]\n- **Vitality GP** — a popular insurance-linked virtual GP with video consults, private prescriptions, and referral pathways.[17]\n- **Consultant Connect** — mainly NHS-facing rather than consumer-facing, but important in UK telemedicine because it supports NHS advice-and-guidance workflows.[15]\n\n**Best choices by use case**\n- **Best overall private GP app:** **Doctor Care Anywhere** or **Push Doctor** for straightforward UK online doctor access.[1][4]\n- **Best if you already have private health insurance:** use your insurer’s virtual GP, such as **Bupa**, **Aviva**, **AXA**, or **Vitality**.[17]\n- **Best for employer-provided care:** **Teladoc Health UK** is a strong enterprise option.[2]\n- **Best for NHS-integrated clinical workflows:** **Consultant Connect**.[15]\n\n**What most UK users expect from telehealth**\n- Video consultations are now widely available across many NHS services as well as private care.[18]\n- Common features include prescription handling, phone/video appointments, and access via app or web.[1][4][17][18]\n\nIf you want, I can also rank these for **best value**, **fastest appointments**, or **best for prescriptions in the UK**.","extractedBrands":[{"name":"Push Doctor","domain":"pushdoctor.co.uk","position":1},{"name":"Doctor Care Anywhere","domain":null,"position":2},{"name":"Teladoc Health UK","domain":"teladochealth.org.uk","position":3},{"name":"Aviva","domain":null,"position":4},{"name":"Bupa","domain":null,"position":5},{"name":"AXA","domain":null,"position":6},{"name":"Vitality","domain":null,"position":7},{"name":"Consultant Connect","domain":"consultantconnect.org.uk","position":8},{"name":"Bupa from Home","domain":null,"position":9},{"name":"Babylon","domain":null,"position":10},{"name":"Aviva Digital GP","domain":null,"position":11},{"name":"Square Health","domain":null,"position":12},{"name":"Vitality GP","domain":null,"position":13}]}]}