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Last updated: April 19, 2026

Terms of Service

DRAFT — This document requires legal review before production use.

Welcome to CiteHawk. These Terms of Service ("Terms") govern your access to and use of the CiteHawk platform, website, and services (collectively, the "Service") operated by CiteHawk ("we", "us", or "our"). By creating an account or using the Service, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing or using the Service, you confirm that you are at least 18 years old and have the legal capacity to enter into these Terms. If you are using the Service on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms.

2. Account Registration

To use the Service, you must create an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorised use of your account.

3. Subscription and Billing

CiteHawk offers paid subscription plans. Payments are processed securely through Stripe. By subscribing, you authorise us to charge the payment method on file for recurring fees at the applicable rate. Subscription fees are billed in advance on a monthly or annual basis depending on your chosen plan.

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. We do not offer prorated refunds for partial billing periods.

4. Data Collection from AI Platforms

CiteHawk monitors your brand visibility across AI search platforms including ChatGPT, Gemini, DeepSeek, and Grok. We collect data by querying these platforms through their official APIs and recording responses relevant to your monitored queries. You acknowledge that:

  • AI platform responses may vary over time and between model versions.
  • We do not guarantee the accuracy or completeness of AI-generated content.
  • Our monitoring is subject to the terms and conditions of each AI platform.
  • Data collected represents a snapshot of AI responses at the time of query.

5. Workspaces and Team Features

CiteHawk allows you to create workspaces and invite team members. Workspace owners are responsible for managing access and ensuring that all team members comply with these Terms. You may not share workspace access credentials with unauthorised parties.

6. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable laws.
  • Attempt to gain unauthorised access to any part of the Service or its infrastructure.
  • Interfere with or disrupt the integrity or performance of the Service.
  • Use automated tools to scrape, crawl, or extract data from the Service beyond its intended functionality.
  • Resell, sublicense, or redistribute the Service without our prior written consent.

7. Intellectual Property

The Service, including its design, features, and content (excluding user-submitted data), is owned by CiteHawk and protected by intellectual property laws. You retain ownership of any data you submit to the Service. By using the Service, you grant us a limited licence to process your data solely for the purpose of providing the Service.

8. Limitation of Liability

To the maximum extent permitted by law, CiteHawk shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenue, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of the Service.

Our total liability for any claims arising from or related to the Service shall not exceed the amount you paid to us in the twelve (12) months preceding the claim.

9. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

10. Termination

We may suspend or terminate your access to the Service at any time, with or without cause, upon reasonable notice. You may terminate your account at any time through your account settings. Upon termination, your right to use the Service ceases immediately, and your data will be handled in accordance with our Privacy Policy, including a 90-day retention period before permanent deletion.

11. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last updated" date. Your continued use of the Service after any changes constitutes acceptance of the revised Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Us

If you have questions about these Terms, please contact us at support@citehawk.com.