Getting Started

Welcome to CiteHawk. This guide will help you set up your account and get the most out of AI brand monitoring.

1. Create Your First Brand

After signing up, the onboarding wizard walks you through adding your first brand. Enter your brand name and, optionally, related keywords that AI platforms might use when referring to your product or company. Keywords help CiteHawk cast a wider net when scanning AI responses for mentions of your brand.

2. Understanding Your Dashboard

Your dashboard surfaces the metrics that matter most: your visibility score (how prominently your brand appears across AI platforms), citation count (total references found), and response tracking (individual AI responses that mention your brand). The daily trend chart shows how these numbers change over time so you can spot shifts early.

3. Setting Up Alerts

Navigate to Settings > Alerts to configure email notifications. You can receive alerts when your visibility score changes significantly, when new citations are discovered, or on a scheduled daily or weekly digest. Alerts keep you informed without needing to check the dashboard constantly.

4. Generating Reports

The Reports tab lets you generate on-demand or scheduled reports of your brand performance. Export as PDF for stakeholder presentations or Google Sheets for further analysis. Each report captures visibility trends, citation details, and platform-by-platform breakdowns.

5. API Access

CiteHawk provides a REST API for programmatic access to your monitoring data. Generate an API key in Settings > API Keys and consult the API documentation for endpoints, authentication, and usage examples.

Frequently Asked Questions

How often is data collected?

Data is collected daily from each AI platform via their official APIs.

Which AI platforms do you monitor?

ChatGPT, Gemini, Perplexity, Claude, DeepSeek, Grok, and Google AI Overviews.

How is visibility score calculated?

It measures how often and prominently your brand appears in AI-generated responses across all monitored platforms.

Can I monitor competitor brands?

Yes, add any brand name to track. Each brand counts toward your plan's brand limit.

How do I get an API key?

Go to Settings > API Keys in your workspace to generate a key.

What happens when my 14-day free trial expires?

After your 14-day free trial, you'll be prompted to choose a plan and add payment details. Your data is preserved for 30 days after trial expiry — nothing is lost.

How do I cancel my subscription?

Go to Settings > Billing and click "Cancel Subscription." You'll retain access until the end of your billing period.

How do I delete my account?

Go to Settings > Account > Delete Account. This permanently removes all your data.

Still have questions? Contact us at support@citehawk.com.