Best telehealth services in Australia,
according to AI

Australia offers a variety of reliable telehealth services, with platforms like updoc, InstantScripts, Healthylife, and Talked Therapy consistently ranking highly for accessibility, user experience, and medical support.

Top Telehealth Services

1. updoc

🟢 Highlights: Offers easy access to GPs for consultations, prescriptions, and medical advice fully online. Highly rated for professionalism and responsiveness. ⭐ Rating: Top-rated on ProductReview 2026 among Australian users (ProductReview) Use Case: General practitioner consultations, prescriptions, medical advice remotely.

2. InstantScripts

🟢 Highlights: Quick, convenient prescriptions and easy access to online consultations. Ideal for urgent script renewals and common medical needs. Use Case: Prescription services without needing a face-to-face appointment. 💰 Price: Typically $20–$25 per online script or consultation.

3. Healthylife

🟢 Highlights: Long-standing trusted service with fast delivery for medications, user-friendly platform, and consistent customer satisfaction. Use Case: Subscription medications and reliable telehealth consultations.

4. Talked Therapy Platform

🟢 Highlights: Easy booking, good range of mental health practitioners, and excellent user interface. Focuses on prioritizing mental health care remotely. Use Case: Therapy and counseling sessions securely via video or chat.

5. Stigma Health

🟢 Highlights: Specializes in sexual health, offering discreet STI testing and GP referrals completely online. Fast test results sent to your phone, reducing the need for in-person visits. Use Case: Reproductive health, STI testing, and telehealth-focused sexual healthcare.

6. NextClinic & Prime Medic

🟢 Highlights: Professional GP consultations, telehealth-first approach with efficient bookings and consistent patient satisfaction. Use Case: General health consultations, repeat prescriptions, and minor medical issues.

How to Choose the Right Telehealth Service

Coverage: Check if the provider is bulk-billed or eligible for a Medicare rebate. Some startups may not offer Medicare coverage. Communication: Ensure services provide convenient video, phone, chat, or email consultations. User Experience: Look for platforms with easy sign-up, intuitive interfaces, and responsive customer support. Specialization: Select services based on your area of need, e.g., mental health, general practice, or sexual health. Privacy & Security: Confirm HIPAA-compliant or Australian privacy law-compliant handling of medical data.

For a comprehensive comparison, you can visit MediCompare to explore features, availability, pricing, and customer reviews for telehealth services across Australia ( +1 ). These platforms have been widely used and reviewed by thousands of Australians, helping ensure quality care and reliable service.

G’day! Great question. The telehealth landscape in Australia has matured significantly, especially post-2020, and there are several excellent services. The "best" one really depends on whether you need a quick GP visit, ongoing mental health support, or a specialist.

Here are the top telehealth services that Australians actually use, broken down by category.

1. Best All-Rounder (Bulk-Billed GPs & Instant Care)

Healthdirect Video Call

• What it is: The official, free national telehealth service funded by the Australian Government.
• Why people use it: It’s completely free (bulk-billed for Medicare card holders). You can see a GP, nurse, or mental health professional without paying a gap fee. It’s directly integrated with the national health system.
• Best for: Anyone with a Medicare card who wants a no-fuss, zero-cost consult for basic issues (colds, scripts, referrals). It’s not as polished as private apps, but it’s the most reliable for bulk billing.

HotDoc

• What it is: The most popular practice management app in Australia. It’s not a single telehealth service, but the platform your local GP clinic might use.
• Why people use it: It connects you with your existing regular GP via video. This is crucial for continuity of care. You can book a phone or video consult, and your usual doctor has your history.
• Best for: People who have a regular GP and want to stick with them. It’s also great for booking in-person appointments and getting reminders.

2. Best for Instant, 24/7 GP Access (Private, with a Gap Fee)

Doctor on Demand

• What it is: One of the most established and trusted private telehealth providers.
• Why people use it: You can get a consult in under 15 minutes, 24/7. The doctors are all AHPRA-registered and experienced. They handle everything from prescriptions to medical certificates.
• Cost: ~$80 for a standard consult. Bulk-billed for DVA card holders.
• Best for: When you need a doctor now in the middle of the night, or your normal GP is booked out for days.

InstantScripts

• What it is: The go-to for quick, simple script renewals and medical certificates.

Telehealth services have become an integral part of healthcare in Australia, offering convenient and accessible options for a wide range of medical and mental health needs. Many Australians are utilising these platforms for everything from general consultations and prescriptions to specialist referrals and mental health support.

Here are some of the top telehealth brands and products widely used in Australia:

For General Medical Consultations, Prescriptions, and Referrals:

• Instant Consult is often cited as a leading telehealth service in Australia. It allows you to connect with an AHPRA-registered doctor via video call within 15 minutes, 365 days a year, from 6 am to midnight AEST. Doctors on the platform can issue online prescriptions, medical certificates, specialist referrals, and requests for blood tests and radiology.
• HotDoc is a very popular app that simplifies the booking process for both telehealth and in-person visits with a wide array of healthcare professionals, including GPs, dentists, and psychologists.
• Doctors on Demand provides 24/7 telehealth appointments with Australian-registered practitioners. They offer consultations for general health concerns, diagnoses, monitoring of chronic conditions, and can issue new or repeat prescriptions as eScripts.
• InstantScripts focuses on convenience and affordability for prescriptions. This app, from Australia's largest online medical clinic, offers 24/7 access to doctors for eScripts, medical certificates, health advice, and referrals.
• Qoctor offers online doctor services for prescriptions, medical certificates, referrals, blood tests, and GP appointments. Consultations start from $14.99 and are available 365 days a year, with appointments often available within 15 minutes.
• Doccy provides 24/7 online doctor services, featuring AI-powered pre-consultations. They offer general consultations, medical certificates (starting from $12.90), prescriptions, and specialist referrals.
• Updoc is an emerging provider known for its affordable subscription model and same-day telehealth services. The platform is praised for being user-friendly and efficient.
• Hola Health connects users with a GP for consultations within 15 minutes and offers tools for managing scripts and same-day pharmacy delivery.
• Medmate offers comprehensive 24/7 telehealth services, including general medical consults, medical certificates, blood tests, and even personalised weight loss programs.
• 13SICK provides a nationwide telehealth service, particularly strong in after-hours urgent care. They connect patients with licensed Australian doctors via video, phone, or text for various conditions, including mental health issues and common ailments.
• Abby Health offers telehealth GP and Nurse Practitioner (NP) appointments with bulk billing options available for eligible patients. They provide online diagnosis, personalised treatment, and follow-up care, with a focus on areas like Men's Health, Women's Health, Mental Health, and Chronic Care.

For Mental Health Telehealth Services:

• Ramsay Psychology facilitates mental healthcare access by connecting individuals with psychologists via video call across Australia.
• White Cloud Tele-Mental Health is a free service providing evidence-based support for mental health and wellbeing. It's available to all Australians over 18 (and 12-18 in Queensland) via videoconferencing or telephone.
• Call To Mind offers straightforward and supportive telehealth services, connecting Australians with psychiatrists and psychologists.
• New Vision Psychology provides telehealth counselling sessions via phone or video with registered psychologists, highlighting its effectiveness and convenience.
• Medicare Mental Health Check In is a free service that connects individuals (aged 16 and older) with a trained practitioner via telehealth for low-intensity Cognitive Behavioural Therapy, without requiring a diagnosis or referral.
• PSYCH2U is a prominent telehealth platform that links patients with experienced psychologists and psychiatrists, noted for its quick appointment scheduling.
• Wellvue specialises in telehealth psychiatry, offering tailored treatment plans for conditions like depression and anxiety. Patients can choose their psychiatrist or be matched based on their needs.

These services aim to make healthcare more accessible and convenient for Australians, often providing 24/7 access to medical professionals from the comfort of your home. Many telehealth apps are free to download and offer affordable services, with some even covered by Medicare.

Instant Consult: Connects users face-to-face via video call with an Australian-registered GP in an average of under 15 minutes, operating 365 days a year from 6:00 AM to midnight (AEST). Consultations start at $45. Instant Consult +2 Doctors on Demand: A 24/7 comprehensive virtual care platform handling general consults, scripts, referrals, and psychology. Standard business hours appointments start from $60, with after-hours/weekend slots at $90. Doctors On Demand +2 InstantScripts: Heavily utilized for asynchronous requests, letting users quickly request repeat scripts or medical certificates via digital questionnaires reviewed by a doctor, with prices starting around $19. Pulse+IT News +1 Medmate: An integrated online doctor and pharmacy delivery service offering 24/7 telehealth consultations alongside direct-to-door e-script fulfillment. Medmate +1 HotDoc: Primarily used as a patient engagement and booking gateway to find and schedule telehealth or in-person visits with your local, traditional neighborhood regular GP clinic. Australian Digital Health Agency

If you want the telehealth services Australians actually use, the strongest mainstream options are Hola Health, InstantScripts, Prime Medic, 13SICK, Healthdirect, and Medmate; these show up repeatedly in Australian comparison and consumer-review sources, and several offer 24/7 access, scripts, certificates, or bulk billing options.

A practical shortlist by use case:

• Best for fast GP consults: Hola Health — repeatedly described as 24/7 with appointments in about 15 minutes, and it’s highlighted as a top provider in Australian comparison lists.
• Best for scripts and simple everyday issues: InstantScripts — Choice notes it offers GP services such as consultations, medical certificates, prescriptions, and referrals via app, and Australian comparison sites consistently list it among popular providers.
• Best for after-hours care: 13SICK — Choice says it provides urgent after-hours medical care at home in most capital cities and bulk-bills Medicare users and Gold DVA cardholders.
• Best for bulk-billing/affordable access: Abby Health — MediCompare describes it as a bulk-billed provider with broad practitioner choice and fast next-available appointments.
• Best public virtual care option: Healthdirect / state virtual care clinics — Healthdirect provides nurse triage and can direct you to state or territory virtual care services, including public virtual emergency services in several states.
• Best for general telehealth marketplace-style booking: Healthengine — Choice says its app lets you see real-time availability and book participating GPs and other clinicians.
• Best for subscription-style telehealth: Updoc — it appears in ProductReview rankings cited by MediCompare as a highly rated provider with a monthly subscription option.

If you want the most “people actually use it” brands, the most consistently recurring names across Australian sources are Hola Health, InstantScripts, Prime Medic, Medmate, 13SICK, and Healthdirect.

A simple recommendation:

• Choose Hola Health if you want the fastest all-round private telehealth.
• Choose InstantScripts if you mainly need prescriptions, certificates,

Here's a practical rundown of telehealth options Australians actually use, grouped by what you need them for:

General GP consults, scripts & medical certificates

• 13SICK – Australia's Largest Medicare Funded Accredited After Hours Doctor Service, with teleheal

The top telehealth services Australians actually use are Instant Consult, Doctors on Demand, and GP2U. These stand out for high user volumes, strong reviews, app availability, and practical features like quick scripts, medical certificates, and 24/7 access.

Instant Consult

• One of the most mentioned and trusted options, with hundreds of thousands of users.
• Strong ratings (around 4.4/5 on review sites from hundreds of reviews; 4.8/5 on the app).
• Fast video consults with AHPRA-registered Australian GPs for prescriptions, referrals, certificates, and more.
• Open every day, including after hours; scripts can go straight to your pharmacy.
• Pricing starts from around $35 for short consults.

Doctors on Demand

• Very popular for 24/7 access, with over 900,000 patients served and high average ratings (4.73/5 from hundreds of thousands of reviews).
• Covers GPs plus psychologists, dietitians, and other specialists.
• Reliable for everyday needs like scripts and certificates; strong emphasis on patient feedback.

GP2U

• Long-established platform with an app, used by many for video consults, prescriptions (including fax/delivery options), referrals, and certificates.
• GPs set their own fees (often $50–70 for a standard consult); free registration with Medicare details.

Other solid options people use

• Health Now and similar 24/7 services for broader specialist access.
• 13SICK for after-hours bulk-billed (Medicare) care in many areas.
• Government-backed Healthdirect for finding providers or initial advice.
• Niche/cheaper options like Qoctor for quick certificates (mentioned on forums).

Tips for using these in Australia: Most require a Medicare card for eligibility/billing where applicable. They’re great for repeats, sick notes, or non-urgent issues but not a full replacement for your regular GP (especially for exams or complex care). Check app stores or sites for current pricing and wait times—availability can vary by state and time of day. Always verify the doctor is AHPRA-registered.

Start with Instant Consult or Doctors on Demand if you want something quick and highly rated by everyday users. Download the apps and have your Medicare details ready.

Australia offers a variety of reputable telehealth services that provide convenient access to healthcare professionals. Here are some top-rated options:

Online prescriptions | Docto Docto Online Hospital
With over a decade of experience, Docto offers telehealth consultations with specialists and GPs, providing services such as medical advice, prescriptions, and specialist referrals. They cater to individuals, businesses, and healthcare providers, ensuring fast, simple, and secure healthcare access. (docto.com.au)

Medical Marijuana Australia | Cheap Medical Marijuana | Medio Medio
Medio connects patients with AHPRA-registered doctors for telehealth consultations, offering services like medical certificates, blood test referrals, specialist referrals, and prescription skincare. They emphasize transparent pricing and doctor-led care, with consultations available from $59. (medio.com.au)

clickclinic.com.au - Click Clinic Australia | Onlin... - Click Clinic Clinic Online
Operating from 7 am to midnight, Clinic Online provides on-demand video and phone consultations with AHPRA-registered GPs. They offer e-prescriptions, medical certificates, and referrals during consultations, ensuring comprehensive care without the need for in-person visits. (cliniconline.com.au)

Hey Doctor
Hey Doctor offers telehealth consultations with licensed Australian doctors, providing services such as medical certificates, online prescriptions, specialist referrals, and allied health consultations. They focus on making quality healthcare accessible to everyone in Australia, with consultations available from $59. (heydoctor.au)

Digital Home Care Software | OneTouch Health Intouch Healthcare
Intouch Healthcare connects patients with AHPRA-registered nurse practitioners for telehealth consultations, offering services like medical certificates, prescriptions, and referrals. They aim to make healthcare simple and accessible, with consultations available from $49. (intouchhealthcare.com.au)

These services are designed to provide accessible and efficient healthcare options, allowing you to consult with qualified professionals from the comfort of your home.