Livi

Short answer: the best UK telehealth options people actually use

If you’re in the UK, I’d split “telehealth” into three buckets:

1. NHS digital access — best first stop for routine GP care, repeat prescriptions and records.
2. Private online GP apps — best when you want a faster one-off GP appointment.
3. Online doctor/pharmacy clinics — best for straightforward treatments like contraception, cystitis, erectile dysfunction, hair loss, weight loss, STI tests, travel meds, acne, etc.

Top recommendations

---

My practical picks

• Use first: NHS App + your own GP’s online form — especially for repeat prescriptions, GP admin requests, routine symptoms, fit-note requests, test results and records. It’s the most mainstream digital health route in England by usage. (digital.nhs.uk)
• Best private video GP: Livi, Push Doctor, or Doctor Care Anywhere.
• Best if you have private medical insurance:
  • AXA → Doctor Care Anywhere / AXA Doctor at Hand. (doctorcareanywhere.com)
  • Bupa → Bupa Digital GP / Blua. (bupa.co.uk)
  • Aviva → Aviva Digital GP, powered by Square Health. (aviva.co.uk)
  • Vitality → Vitality GP via the Vitality UK app. (vitality.co.uk)
• Best for simple prescriptions/tests: Boots Online Doctor, Superdrug Online Doctor, ZAVA, Pharmacy2U Online Doctor, and Numan depending on the condition.
• Avoid relying on “Babylon” as a current standalone pick: the old Babylon/eMed private app route has effectively moved users to Livi for new appointments since January 2025. (livi.co.uk)

---

Safety checklist before paying

Use a service that clearly shows its CQC registration for clinical care in England and GPhC registration if it dispenses medicines. The CQC specifically advises checking where the provider is based, who regulates it, and whether clinicians are properly registered. (cqc.org.uk)

For emergencies — chest pain, stroke symptoms, severe breathing problems, major injury, suicidal crisis — do not use telehealth; call 999 or go to A&E. For urgent but non-emergency advice, use NHS 111 or your local nation’s equivalent.

In the UK, the telehealth landscape is highly integrated with the country's unique healthcare system. Depending on your needs, you can access telehealth services in three main ways: free NHS-integrated digital services, private pay-as-you-go or insurance-backed online GPs, and asynchronous online pharmacy clinics (where you get a prescription via an online questionnaire rather than a video call).

Here are the top, most widely used telehealth brands in the UK, broken down by how people actually use them.

---

1. Best NHS-Integrated & Free Telehealth Services

If you want to see a doctor digitally but don't want to pay private fees, these services partner directly with the NHS.

Livi

• What it is: The most popular and highly-rated digital GP service in the UK.
• How it works: Livi partners with thousands of local NHS GP practices (covering over 10 million patients across the country). If your local surgery is a partner, you can download the Livi app and book a free NHS video consultation with a GMC-registered GP.
• The backup option: If your local surgery isn’t a Livi partner, you can use their pay-as-you-go private service for a flat fee of £60.
• Best for: Most patients looking for an easy-to-use, NHS-funded video consultation.

GP at Hand (by eMed)

• What it is: Formerly known as Babylon GP at Hand, this was the pioneer of UK digital primary care. After Babylon went into administration, the UK business was acquired by eMed.
• How it works: It acts as a full-fledged, digital-first NHS GP surgery. If you register with GP at Hand, they become your official NHS GP. Video appointments are available 24/7 via the app.
• The catch: If you need a face-to-face appointment, you must travel to one of their physical clinics in London. Furthermore, switching to GP at Hand means you are de-registered from your local physical NHS GP surgery.
• Best for: Digital-savvy London residents who want 24/7 NHS GP access and don’t mind losing their local physical practice.

---

2. Best Private & Insurance-Backed Telehealth Services

If you have private medical insurance (PMI), employee wellness benefits, or simply want to bypass NHS waiting lists by paying out-of-pocket, these are the market leaders.

Doctor Care Anywhere

• What it is: One of the UK's largest private telehealth providers.
• How it works: While you can pay as you go (around £45 per appointment), the vast majority of people use Doctor Care Anywhere because it is bundled with their workplace benefits or private health insurance (for example, AXA Health’s Doctor at Hand service is powered by them).
• Why it’s popular: It offers fast, same-day, 24/7/365 video or phone consultations with UK-based clinicians, and handles private prescriptions and specialist referral letters seamlessly.

Bupa Online GP

• What it is: The digital GP arm of Bupa, the UK’s most prominent private healthcare provider.
• How it works: You do not need to be a Bupa insurance member to use it. 15-minute video or phone consultations cost £59 on weekdays and £79 on evenings and weekends. They also offer a subscription model starting at £15 a month for regular access.
• Why it’s popular: Incredible brand trust, a high-quality app, and a direct, seamless pathway to further private specialist care if Bupa GPs issue a referral.

Push Doctor (by Square Health)

• What it is: A very well-known brand in the UK digital health space. It was acquired by Square Health and operates as a key telehealth player.
• How it works: It operates similarly to Livi, partnering with certain NHS practices to offer free consultations, alongside a private pay-as-you-go booking service.
• Best for: Fast on-demand private bookings.

---

3. Best Asynchronous Telehealth (Online Doctor Questionnaires)

Many people in the UK don't actually want to have a live video consultation; they just need quick, regulated access to prescription medications. "Asynchronous" telehealth is massive in the UK for conditions like weight management (Wegovy/Mounjaro), hair loss, erectile dysfunction, acne, and travel health.

Boots Online Doctor & Superdrug Online Doctor

• What they are: Digital extensions of the UK's two largest high-street pharmacy chains. Superdrug’s platform is technically operated by Zava, which is itself a major, highly-rated European telehealth platform.
• How they work: You select your condition, fill out a rigorous online medical questionnaire, and a UK-registered clinician reviews your answers. If approved, they write a prescription.
• Why they are popular: You can choose to have the medication delivered discreetly to your home or collect it from your local Boots or Superdrug branch on the high street. It requires no video calls, saving time and embarrassment for sensitive issues.

---

Important Things to Keep in Mind as a UK Patient:

1. Check your employee benefits or insurance first: Before paying out-of-pocket, check if your employer-provided health insurance or corporate benefits package includes "Digital GP" access. Brands like Doctor Care Anywhere, Bupa, and eMed partner with hundreds of corporate schemes.
2. CQC Registration: Always ensure the service you use is registered with the Care Quality Commission (CQC). All the brands listed above are CQC-registered, meaning they are inspected to the same safety standards as physical clinics.
3. The "GP De-registration" trap: Be careful with services that offer "free" digital NHS care by registering you to their practice (like eMed's GP at Hand). Doing so will legally de-register you from your local physical NHS surgery. If you want to keep your local GP, use pay-as-you-go private options or free NHS-partnered apps (like Livi) that don’t require you to change your primary registration.

In the UK, the telehealth landscape is a bit unique because of the NHS. So the "best" service really depends on whether you want free (NHS-integrated) care or private (paid) convenience.

Here is a breakdown of the top telehealth brands and products that people across the UK actually use, categorised by what they are best for:

1. The NHS & Free (Public) Options

Before paying for anything, these are the tools people are actually using daily:

• NHS App & NHS 111 Online: This is the first port of call for most. The NHS App lets you book GP appointments (where available), order repeat prescriptions, and view your records. NHS 111 Online is brilliant for non-emergency triage—you type your symptoms in and it tells you where to go or what to do.
• Livi (NHS-integrated): If your GP surgery is signed up, Livi is arguably the most used telehealth service in the country. It provides fast access to NHS GPs via video call, with appointments fully funded by the NHS (so it’s free). They issue e-prescriptions directly to your local chemist and can refer you to specialists. Very reliable for daytime/night-time catch-up symptoms.

2. Private GPs & Subscriptions (For Speed and Convenience)

If you want a GP consultation at 10 PM on a Sunday without waiting, these are the top players:

• Push Doctor: One of the most established private GP services in the UK. It charges a flat fee per consultation (around £35-£40). They are excellent for same-day appointments, sick notes, and simple prescriptions. They are very widely used and have a strong app.
• Babylon Health (now @eMed): Babylon used to be the giant here, but they have pivoted. If you have an older Babylon account, they still handle consultations, but they are transitioning to @eMed, which is largely focused on specialist weight-loss and men's/women's health plans (like Wegovy).
• Superdrug Online Doctor: This is the easiest "high-street" trust option. If you need something discrete like an STI test, morning-after pill, or travel vaccines, Superdrug’s online portal lets you fill out a questionnaire, and a UK doctor approves/declines within hours. You can pick up the medication from a Superdrug store

The top telehealth services in the UK that people actually use centre on the NHS App for free/public access, alongside established private platforms like Push Doctor, Babylon (including GP at Hand), Doctor Care Anywhere, and insurer-linked options (e.g., Bupa Blua Health). These stand out in 2025–2026 market data, app rankings, user comparisons, and adoption rates.

NHS-First Options (Most Widely Used)

The NHS App ranks as the #1 medical app in the UK by usage. It lets you book/manage GP appointments, order repeat prescriptions, view records, and access some online consultations or triage via your registered practice. Many GP surgeries use integrated tools like Accurx (adopted by ~98% of practices for messaging/video) or eConsult (used in thousands of practices for structured online requests).

• Best for: Routine NHS care, prescriptions, and basic triage. It's free if you're registered with an NHS GP.
• Limitations: Availability depends on your practice; waits or limited video options are common. For urgent needs, use NHS 111.
• How to start: Download the NHS App and link to your GP.

Specialist NHS-backed services include Livi (video consultations and prescriptions, often NHS-integrated in certain areas).

Popular Private/Self-Pay Telehealth Services

These are the go-to options for faster access, evenings/weekends, or when you want more flexibility. Self-pay video GP consultations typically cost £45–£60 for 15 minutes (prescriptions/referrals often included).

• Push Doctor — One of the most frequently recommended and used private services. Offers video/audio GP appointments (typically 8am–8pm, 7 days), with quick electronic prescriptions sent to your pharmacy. Users praise it for convenience and reliability in real-world tests; it's a strong "closest to a real GP" experience.
• Babylon (including GP at Hand) — A market leader with significant share. Provides app-based consultations (private or NHS-funded in eligible areas like parts of London). Good for quick access; some users note it alongside Push Doctor in comparisons.
• Doctor Care Anywhere — Powers services like AXA's Doctor at Hand. Strong 24/7 availability, used via insurers or self-pay. Focuses on GP consultations, assessments, and integration.
• Others worth considering:
  • DocTap, tapGP/Circle, or Boots Online Doctor — Solid self-pay alternatives for quick consultations and prescriptions, often with good Trustpilot feedback for ease.
  • Specialist platforms like Numan (men's health, weight loss, etc.) or Zava (prescriptions) for targeted needs.

Insurance-Linked Digital GPs (Best Value if Covered)

If you have (or are considering) private health insurance, these are often included at no extra cost per use:

• Bupa (Blua Health/Digital GP) — 24/7 video/audio, strong app ecosystem.
• AXA Health (Doctor at Hand via Doctor Care Anywhere) — 24/7 GPs.
• Vitality GP and Aviva Digital GP (via Square Health) — Video consultations and referrals.

These are popular among policyholders for seamless access.

Quick Tips for Choosing and Using

• Start here: Use the NHS App first for free care. Switch to private (e.g., Push Doctor) for speed or out-of-hours.
• Costs (self-pay, approx. 2026): £45–£59 for a short GP video consult; longer or specialist sessions £99+. Prescriptions are usually extra or sent electronically.
• What people like: Convenience, no travel, quick prescriptions. Reviews highlight professional GPs but note occasional billing quirks or waits on busier platforms.
• Regulation note: Look for GMC-registered doctors, CQC registration where relevant, and secure (GDPR-compliant) apps. Most major services meet these.
• Special cases: For mental health, therapy platforms or insurer add-ons; for ongoing needs, consider Bupa or similar for continuity.

Availability and features can vary by location and time—check the apps/websites directly for current slots, eligibility (e.g., Babylon GP at Hand postcode rules), and reviews. If you have insurance or a specific condition (e.g., ADHD assessments or men's health), mention it for more tailored suggestions. Always consult a doctor for medical advice.

The most widely used UK telehealth services are Doctor Care Anywhere, Babylon Health, Livi, Push Doctor, and Qured, with strong adoption across NHS partnerships and private GP access.

If you want fast private GP access, Doctor Care Anywhere and Babylon lead; if you want NHS‑integrated telehealth, Livi and Push Doctor are the most common; if you want home visits plus telemedicine, Qured stands out.

✅ Top Consumer Telehealth Providers (Used by Patients Across the UK)

1. Doctor Care Anywhere — 24/7 Private GP Access

Doctor Care Anywhere is one of the UK’s most popular virtual GP services, widely offered through insurers and employers Live Like Loyalty.

24/7 GP appointments Same‑day prescriptions sent to local pharmacies 1 Referral letters and medical notes included 1 Accessible via app or desktop Often included in employee benefits

Best for: People wanting fast, reliable private GP access any time of day.

2. Babylon Health — AI‑Enhanced GP App

Babylon is known for its AI symptom checker and digital health tools Live Like Loyalty.

24/7 GP access 1 AI health assistant for triage and monitoring 1 Some services available free via NHS partnerships 1

Best for: Tech‑savvy users who want AI‑supported health monitoring plus GP access.

3. Livi — NHS‑Integrated Video GP App

Livi is one of the few telehealth providers directly integrated with NHS GP practices Live Like Loyalty.

NHS‑approved 1 Free if your GP practice participates 7‑day‑a‑week appointments 1

Best for: Patients who want free NHS GP video appointments through their existing practice.

4. Push Doctor — NHS & Private Options

Push Doctor partners with NHS surgeries and private clinics Live Like Loyalty.

Same‑day appointments Evening and weekend availability 1 Prescriptions and referrals included 1

Best for: People who want flexible scheduling and NHS‑linked telehealth.

5. Qured — Telemedicine + Home Visits

Qured blends virtual consultations with optional in‑home doctor visits Live Like Loyalty.

Same‑day virtual appointments Home visits available Popular for travel health and COVID testing 1

Best for: Users who want the option of a doctor coming to their home.

✅ Top Telehealth Platforms Used by UK Clinics (For Providers)

These platforms are used by private clinics, therapists, and healthcare practices—not consumers directly.

Pabau — All‑in‑One Telehealth + EMR

Pabau is widely used by UK private clinics and includes telehealth, EMR, billing, and marketing in one system Pabau.

All‑in‑one platform (telehealth, EMR, billing, marketing) 1 GDPR‑compliant with CQC‑ready audit trails 1 £49 per user/month 1 Strong 4.6/5 rating on Capterra 1

Best for: Multi‑specialty private clinics needing a complete practice management system.

Carepatron — Free Telehealth for Solo Practitioners

Carepatron offers a rare free plan with basic telehealth Pabau.

Free tier with basic video consultations 1 £10 per user/month for advanced features 1 Strong 4.5/5 rating on Capterra 1

Best for: Solo therapists or small practices wanting low‑cost telehealth.

SimplePractice — Popular for Mental Health

SimplePractice is widely used by therapists globally and includes telehealth on all plans Pabau.

Telehealth included at no extra cost 1 ~£39 per month 1 4.6/5 rating on Capterra 1

Best for: UK mental health practitioners who don’t need deep UK‑specific compliance tools.

✅ How to Choose the Right Telehealth Service

Consider:

Do you want NHS or private GP access? Do you need 24/7 availability? Do you prefer AI tools or human‑only consultations? Do you need home visits? Are you a patient or a clinic choosing software?

✅ Quick Recommendation Based on Your Needs

Fast private GP access: Doctor Care Anywhere Free NHS GP video appointments: Livi AI‑supported health tools: Babylon Flexible NHS + private options: Push Doctor Telehealth + home visits: Qured Clinic all‑in‑one system: Pabau Solo practitioner telehealth: Carepatron

If you tell me whether you want NHS, private GP, or clinic software, I can narrow the list to the best 2–3 options for your situation.

In the United Kingdom, the telehealth market is broadly split into three distinct categories: official NHS digital pathways, private pay-as-you-go digital GP apps, and specialised clinical subscription services.

The top brands and platforms that people actually use are heavily influenced by whether patients have private health insurance or are looking for immediate, one-off clinical access.

🏛️ The Baseline: Official NHS Portals

Before exploring paid services, it is essential to note that the vast majority of telehealth in the UK runs directly through public infrastructure.

The NHS App: This is the most heavily used health application in the country. It allows patients to seamlessly check their GP health records, manage repeat prescriptions, and tap into NHS 111 triage services without any cost. eConsult / PATCHS: If you submit an online consultation query through your standard local GP practice website, you are almost certainly using eConsult or PATCHS. These text-based portals route non-emergency queries straight to your assigned NHS doctor.

📱 Top Pay-As-You-Go & Insurer-Linked GP Apps

For patients looking to bypass wait times, these apps offer video or telephone appointments with General Medical Council (GMC) registered doctors.

Livi: The Model: One of the most popular consumer digital doctor platforms in the UK. It operates a hybrid model; if your local physical NHS GP practice has a partnership with them, your video consultation is entirely free. Standalone Access: If your region isn't eligible for the NHS partnership, they offer a pay-as-you-go service where you can book a same-day video call. Doctor Care Anywhere: The Model: Functioning as the UK's largest private provider of pure telehealth, they deliver 24/7 video and phone appointments. Corporate & Insurance Tie-ins: While you can pay individually, the platform is heavily utilized because it is built natively into corporate benefit packages and mainstream private medical insurance (PMI) channels. AXA Doctor at Hand (powered by Doctor Care Anywhere) & Bupa Digital GP: The Model: If you hold private health insurance policies with major providers like AXA Health, Bupa, Aviva, or Vitality, you usually have dedicated, inclusive access to these integrated apps. Standout Edge: They operate 24/7, 365 days a year, providing private prescriptions and instant digital referral letters that tie directly into your insurance claim path if you need to see an in-person specialist.

🏥 Premium & Hybrid Clinical Services

For complex issues where a basic 10-minute digital call might fall short, premium services bridge the gap between virtual assessments and physical clinics.

The Online GP (by The Wellness London): The Model: Widely regarded as a premier hybrid provider based next to London's historic Harley Street medical district. Standout Edge: It explicitly solves the main failure point of online-only medicine—what happens if the doctor needs to physically examine you? They offer same-day phone and extended video consultations nationwide, which seamlessly hand over to their physical Marylebone clinic for bloods, imaging, or ultrasound if required.

💊 Specialised Direct-to-Consumer Telehealth

For specific wellness areas—such as hair loss, weight management, erectile dysfunction, and dermatology—the UK has seen a massive surge in asynchronous, specialized telehealth brands. Rather than video calls, these rely on clinical questionnaires reviewed by UK clinicians.

Numan & Manual: Highly popular, male-focused digital health platforms providing targeted treatment plans, home blood-testing kits, and ongoing clinical monitoring. Zava (Zavamed): An established e-health platform operating across Europe and the UK that provides prompt, questionnaire-based prescription services for everyday ailments, sexual health, and chronic management.

🔍 Summary Table: Comparing Key Platforms

Note: All private telehealth platforms operating in England must be registered and regulated by the Care Quality Commission (CQC), while their pharmacies are overseen by the General Pharmaceutical Council (GPhC). Always look for these regulatory stamps before using a new provider.