Recommended by AI · 12th of 19 · September 2026

NHS

Recommended by 2 of 9 AI models when people ask for telehealth services in the United Kingdom. 12th of 19 brands on this board in the September 2026 refresh.

See the full ranking

Rank in telehealth services

12th

of 19 in category

12thof 19

position among 19 ranked brands

AI Recommendation Score

Recommendation score

22of 100

AI model agreement

2 / 9

AI models agree

AI models recommend NHS

ChatGPTClaudeGeminiPerplexityDeepSeekGrokCopilotGoogle AIGoogle AI Mode

How each AI ranks it

average position · verbatim answers kept

ChatGPTread the answer1st

Short answer: the best UK telehealth options people actually use

If you’re in the UK, I’d split “telehealth” into three buckets:

NHS digital access — best first stop for routine GP care, repeat prescriptions and records.
Private online GP apps — best when you want a faster one-off GP appointment.
Online doctor/pharmacy clinics — best for straightforward treatments like contraception, cystitis, erectile dysfunction, hair loss, weight loss, STI tests, travel meds, acne, etc.

Top recommendations

Rank	Service	Best for	Why people use it
1	NHS App + your GP practice’s online consultation tool — often Accurx, eConsult, PATCHS, Anima, askmyGP	Best overall/free option, especially in England	Huge real-world usage: NHS App had 42.2m all-time registrations, 15.4m unique users in July 2026, and 7.6m repeat prescriptions ordered in July 2026. NHS England also reported 83m GP online consultation requests in the 12 months to March 2026. (digital.nhs.uk)
2	Patient Access	GP appointments, repeat prescriptions, records	Long-established GP services app. It lets UK patients book GP appointments, order repeat prescriptions, message practices, and access health records where supported. (patientaccess.com)
3	Livi	App-based video GP, NHS where available or private pay-as-you-go	Good for same-day video GP access, prescriptions, sick notes and referrals. Livi says some NHS patients can use it free via participating practices, otherwise pay-as-you-go is listed at £60. (livi.co.uk)
4	Push Doctor	One-off private online GP appointment	Straightforward private GP video appointments. Push Doctor lists £49 per appointment, availability 8am–8pm, 7 days a week, and says it has conducted over 1m private appointments. (pushdoctor.co.uk)
5	Doctor Care Anywhere	Private online GP, especially via AXA/employer cover	Strong option if your insurer/employer includes it. It advertises 24/7 virtual appointments, same-day prescriptions, and 1.2m+ active patients; AXA Doctor at Hand is powered by Doctor Care Anywhere. (doctorcareanywhere.com)
6	Bupa Digital GP / Blua	Bupa members, families, insurer-backed digital GP	Included with many Bupa health insurance policies. Bupa says members can book video/audio GP or advanced nurse practitioner appointments in the My Bupa app, with weekday and weekend availability. (bupa.co.uk)
7	Boots Online Doctor	Trusted high-street brand for online prescriptions and tests	Good for common, condition-specific treatment where you don’t necessarily need a live GP video call. Boots says its Online Doctor service is CQC-regulated in England, RQIA-regulated in Northern Ireland, and can deliver to a UK address or arrange collection from Boots. (onlinedoctor.boots.com)
8	Superdrug Online Doctor	Pharmacy-backed online clinic, discreet treatments	Similar to Boots/ZAVA: choose a service, complete a questionnaire, doctor reviews it, then treatment or test kits are dispensed and delivered. Superdrug says its clinical team uses UK-registered doctors trained in remote healthcare. (onlinedoctor.superdrug.com)
9	ZAVA	Independent online doctor for prescriptions, tests, sexual health, contraception, weight loss, skin, travel health	One of the biggest UK online-doctor brands. ZAVA says it has carried out over 15m consultations across Europe and over 7m in the UK, with questionnaire-based doctor review and home delivery. (zavamed.com)
10	Numan	Men’s health, weight loss, testosterone, ED, hair loss, diagnostics/coaching	Strong for ongoing programmes rather than a one-off GP chat. Numan says it is UK-based, CQC-regulated, GPhC-linked, and has had 800,000+ patients. (numan.com)

My practical picks

Use first: NHS App + your own GP’s online form — especially for repeat prescriptions, GP admin requests, routine symptoms, fit-note requests, test results and records. It’s the most mainstream digital health route in England by usage. (digital.nhs.uk)
Best private video GP: Livi, Push Doctor, or Doctor Care Anywhere.
Best if you have private medical insurance:
- AXA → Doctor Care Anywhere / AXA Doctor at Hand. (doctorcareanywhere.com)
- Bupa → Bupa Digital GP / Blua. (bupa.co.uk)
- Aviva → Aviva Digital GP, powered by Square Health. (aviva.co.uk)
- Vitality → Vitality GP via the Vitality UK app. (vitality.co.uk)
Best for simple prescriptions/tests: Boots Online Doctor, Superdrug Online Doctor, ZAVA, Pharmacy2U Online Doctor, and Numan depending on the condition.
Avoid relying on “Babylon” as a current standalone pick: the old Babylon/eMed private app route has effectively moved users to Livi for new appointments since January 2025. (livi.co.uk)

Safety checklist before paying

Use a service that clearly shows its CQC registration for clinical care in England and GPhC registration if it dispenses medicines. The CQC specifically advises checking where the provider is based, who regulates it, and whether clinicians are properly registered. (cqc.org.uk)

For emergencies — chest pain, stroke symptoms, severe breathing problems, major injury, suicidal crisis — do not use telehealth; call 999 or go to A&E. For urgent but non-emergency advice, use NHS 111 or your local nation’s equivalent.

Claudenot ranked

Gemininot ranked

Perplexitynot ranked

DeepSeek2nd

Groknot ranked

Copilotnot ranked

Google AInot ranked

Google AI Modenot ranked

Open a row for the verbatim answer that AI model gave, captured during the monthly refreshEvery captured answer →

How this is measured

NHS’s AI Recommendation Score (22/100) reflects how widely and often the 9 AI models recommend it for telehealth services: share of voice, mention rate and how early the AI models name it. Cited sources are published as receipts, never as a score input. Every monthly refresh asks each AI model the same buyer question once, and the exact run count behind every edition is published in its JSON record. Placement is determined solely by AI recommendation data; it reflects what AI recommends and is not an endorsement by CiteHawk. Read the full methodology →