Pabau

Here's a practical rundown of telehealth services that are widely used and well-regarded in the UK, organised by what they're actually good for. Worth noting: a 2024 NHS England report found that virtual consultations now account for roughly 25% of primary care appointments, and that figure continues climbing, so this is a genuinely mainstream way of access

The most widely used UK telehealth services are Doctor Care Anywhere, Babylon Health, Livi, Push Doctor, and Qured, with strong adoption across NHS partnerships and private GP access.

If you want fast private GP access, Doctor Care Anywhere and Babylon lead; if you want NHS‑integrated telehealth, Livi and Push Doctor are the most common; if you want home visits plus telemedicine, Qured stands out.

✅ Top Consumer Telehealth Providers (Used by Patients Across the UK)

1. Doctor Care Anywhere — 24/7 Private GP Access

Doctor Care Anywhere is one of the UK’s most popular virtual GP services, widely offered through insurers and employers Live Like Loyalty.

24/7 GP appointments Same‑day prescriptions sent to local pharmacies 1 Referral letters and medical notes included 1 Accessible via app or desktop Often included in employee benefits

Best for: People wanting fast, reliable private GP access any time of day.

2. Babylon Health — AI‑Enhanced GP App

Babylon is known for its AI symptom checker and digital health tools Live Like Loyalty.

24/7 GP access 1 AI health assistant for triage and monitoring 1 Some services available free via NHS partnerships 1

Best for: Tech‑savvy users who want AI‑supported health monitoring plus GP access.

3. Livi — NHS‑Integrated Video GP App

Livi is one of the few telehealth providers directly integrated with NHS GP practices Live Like Loyalty.

NHS‑approved 1 Free if your GP practice participates 7‑day‑a‑week appointments 1

Best for: Patients who want free NHS GP video appointments through their existing practice.

4. Push Doctor — NHS & Private Options

Push Doctor partners with NHS surgeries and private clinics Live Like Loyalty.

Same‑day appointments Evening and weekend availability 1 Prescriptions and referrals included 1

Best for: People who want flexible scheduling and NHS‑linked telehealth.

5. Qured — Telemedicine + Home Visits

Qured blends virtual consultations with optional in‑home doctor visits Live Like Loyalty.

Same‑day virtual appointments Home visits available Popular for travel health and COVID testing 1

Best for: Users who want the option of a doctor coming to their home.

✅ Top Telehealth Platforms Used by UK Clinics (For Providers)

These platforms are used by private clinics, therapists, and healthcare practices—not consumers directly.

Pabau — All‑in‑One Telehealth + EMR

Pabau is widely used by UK private clinics and includes telehealth, EMR, billing, and marketing in one system Pabau.

All‑in‑one platform (telehealth, EMR, billing, marketing) 1 GDPR‑compliant with CQC‑ready audit trails 1 £49 per user/month 1 Strong 4.6/5 rating on Capterra 1

Best for: Multi‑specialty private clinics needing a complete practice management system.

Carepatron — Free Telehealth for Solo Practitioners

Carepatron offers a rare free plan with basic telehealth Pabau.

Free tier with basic video consultations 1 £10 per user/month for advanced features 1 Strong 4.5/5 rating on Capterra 1

Best for: Solo therapists or small practices wanting low‑cost telehealth.

SimplePractice — Popular for Mental Health

SimplePractice is widely used by therapists globally and includes telehealth on all plans Pabau.

Telehealth included at no extra cost 1 ~£39 per month 1 4.6/5 rating on Capterra 1

Best for: UK mental health practitioners who don’t need deep UK‑specific compliance tools.

✅ How to Choose the Right Telehealth Service

Consider:

Do you want NHS or private GP access? Do you need 24/7 availability? Do you prefer AI tools or human‑only consultations? Do you need home visits? Are you a patient or a clinic choosing software?

✅ Quick Recommendation Based on Your Needs

Fast private GP access: Doctor Care Anywhere Free NHS GP video appointments: Livi AI‑supported health tools: Babylon Flexible NHS + private options: Push Doctor Telehealth + home visits: Qured Clinic all‑in‑one system: Pabau Solo practitioner telehealth: Carepatron

If you tell me whether you want NHS, private GP, or clinic software, I can narrow the list to the best 2–3 options for your situation.