FAQ.
Short answers to the questions new workspaces ask most often. Each one links to the page that covers it properly.
Collection and data
How often is data collected?
Weekly, every Monday, from each AI platform through their official APIs. Every plan also includes a monthly allowance of manual runs you can trigger yourself. See collection cadence.
Which AI platforms do you monitor?
Every plan collects these 9: Claude, DeepSeek, Gemini, Grok, Meta AI, ChatGPT, Perplexity, Copilot, Google AI Overviews. Growth and Agency also collect Google AI Mode. See AI platforms per plan.
Why do the platforms disagree with each other?
Because they read different sources and weight them differently. A brand that leads on one platform and is absent from another usually has a source problem rather than a general visibility problem, which is why Rankings breaks every number out per platform.
Why does the same question get a different answer week to week?
AI platforms vary their answers by design. That is exactly why CiteHawk measures on a steady cadence against a fixed prompt set: a single ask proves very little, and the trend across several weeks is the part you can act on.
Scores
How are the scores calculated?
CiteHawk tracks two 0 to 100 scores. Visibility measures how widely and often AI recommends you in answers to buyer questions; Brand Health measures how accurately and positively AI describes you. Every number opens to the real AI answers behind it. See the scores.
My score moved and I do not know why.
Click it. Every score opens to the collected answers that produced it, stamped with the platform and the date. That is the whole point of the receipts principle: a number you cannot trace is a number you cannot defend.
Competitors and brands
Can I monitor competitor brands?
Yes. Every plan includes competitor slots, more on higher tiers, and CiteHawk also discovers competitors automatically from the AI answers it collects. See your competitor set.
How many brands or workspaces can I have?
Workspaces and brands are unlimited on every plan. Plans differ by prompt volume, markets, and manual runs, not by brand count. See Billing and plans.
Plans and trials
What happens after my free AI visibility report?
You can choose a paid plan to start monitoring your brand weekly, or stay on the free report. Nothing is charged unless you pick a plan.
What does the free trial include?
A 14-day trial of the wider feature set. It opens features, not data: prompt volume, markets, and AI platform coverage stay at your subscription’s level throughout. See the free trial.
Do I need a card to start?
No. Signup takes an email address, and the first report is free.
Integrations
Can I get my data out of CiteHawk?
Yes, four ways: shareable web reports, CSV and JSON export, Google Sheets sync, and the API. See Reports and sharing and Connect your AI.
Can I connect CiteHawk to Claude or ChatGPT?
Yes. CiteHawk runs an MCP server with read-only tools, and clients that support connectors can add it with a one-click authorization rather than an API key. See Connect your AI.
My MCP client will not authenticate, but my API key works elsewhere.
Check whether the key has scopes selected. The MCP server accepts unscoped keys only, and rejects a scoped one as an ordinary authorization failure without explaining why. See scopes and MCP.
More help
The help page covers the same ground for people who have not opened the documentation, and the GEO glossary defines the vocabulary. If none of it answers your question, get in touch.
